VMware support
ESXi hosts, vCenter, storage and cluster features — configuration, upgrades and troubleshooting.
Who this is for: Organisations running vSphere in production who need help with upgrades, storage or a host that has stopped responding.
What we support
vSphere clusters, kept healthy.
Included
Work covered under this service, whether as a one-off request or on retainer.
- ESXi host build, patching and lifecycle management
- vCenter configuration, permissions and inventory structure
- Cluster features — HA, DRS, vMotion and Storage vMotion
- Datastore provisioning, capacity and multipathing
- Snapshot hygiene, VM sizing and resource contention review
Common problems
If any of these sound familiar, this is the right service to raise a request against.
VM will not power on, or fails to migrate between hosts
Host disconnected from vCenter, or in a not-responding state
Datastore full or nearly full because of orphaned snapshots
Guest performance poor with no obvious resource shortage
Upgrade path unclear between ESXi, vCenter and hardware compatibility
What troubleshooting includes
Evidence we gather before proposing a change. What is available varies by environment.
- —Host and VM logs, task and event history around the failure
- —Storage path state, latency and datastore free space
- —CPU ready, memory ballooning and swap, and contention counters
- —Compatibility matrix for the versions actually in use
How an engagement runs
The same path every support request follows, regardless of which service it lands under.
Submit issue
You describe the problem, the environment and the impact.
Initial assessment
We review the environment and whatever evidence is available.
Investigation
An engineer investigates the affected infrastructure.
Remediation
Appropriate changes are made, with a rollback path where possible.
Verification
System behaviour is validated after the change.
Resolution and notes
You receive the outcome and the relevant notes.
Raise a request against vmware support.
Describe the environment and the symptom. Pricing is confirmed in writing before any work starts.
Get technical supportRelated services
Problems rarely stay in one layer. These are the services most often opened alongside vmware support.