- CI/CD build and release pipelines on GitLab CI, GitHub Actions or Jenkins
- Container image builds, registries and runtime configuration
- Kubernetes cluster setup, upgrades, ingress, storage and RBAC
- Infrastructure as code with Terraform and Ansible, including state and drift
Remote pan-India · on-site Surat and Mumbai
Reliable IT infrastructure. Expert support. Built to run.
We support the layers your business runs on — physical servers, VMware, Proxmox and Hyper-V, AWS and Azure, DNS and certificates, and the DevOps pipelines that deploy on top of them. When something breaks, we investigate the infrastructure behind the symptom.
ResponseFrom 15 minutes
Availability24x7 on-call
BillingFixed monthly retainer
CoverageSurat and Mumbai, remote pan-India
What we work on
Server support
Virtualization
Cloud infrastructure
DNS and certificates
DevOps pipelines
Backup and recovery
Monitoring
Migrations
Infrastructure audits
Problems we solve
Infrastructure problems we solve
When something breaks, we investigate the infrastructure behind the symptom — not just the symptom itself.
Server down
Server unreachable, service failure, or hardware and operating system issues.
Get helpVM not starting
VMware, Proxmox or Hyper-V virtual machine problems.
Get helpDNS not resolving
DNS records, resolver, propagation and configuration issues.
Get helpDeployment failed
CI/CD, container and application deployment problems.
Get helpCloud infrastructure
AWS or Azure compute, networking, permissions or configuration problems.
Get helpPerformance problem
CPU, memory, disk, storage, network or application performance investigation.
Get helpBackup or restore
Backup failures, restore validation and recovery troubleshooting.
Get helpNetwork connectivity
Routing, firewall, VPN and connectivity investigation.
Get help
Services
Support across the whole stack
Take every layer or only the ones you cannot staff internally. Each service has its own page with the problems it covers and what an investigation includes.
- Server build, racking, cabling, and firmware or BIOS updates
- RAID configuration, degraded array recovery, disk replacement and storage expansion
- iDRAC, iLO and IPMI out-of-band management setup and access hardening
- Operating system install, partitioning and post-install baseline
- Zone setup, record management and migration between providers
- SPF, DKIM and DMARC configuration and alignment
- Propagation, resolver, caching and reverse DNS troubleshooting
- SSL certificate issuance, renewal and chain problems
- Account and subscription structure, landing zones and guardrails
- Compute, storage and managed database provisioning and sizing
- Networking — VPC or VNet, subnets, routing, security groups, VPN and peering
- IAM roles, policies and least-privilege access review
- ESXi host build, patching and lifecycle management
- vCenter configuration, permissions and inventory structure
- Cluster features — HA, DRS, vMotion and Storage vMotion
- Datastore provisioning, capacity and multipathing
- Helpdesk support over email, phone or ticketing
- Endpoint setup, patching and endpoint security rollout
- Active Directory, Microsoft 365 and Google Workspace administration
- Network, firewall and VPN configuration for offices and remote staff
Platforms
Platforms we support
These are the technologies we work with directly. No partnership or certification is implied by their inclusion here.
Cloud
- AWS
- Microsoft Azure
Virtualization
- VMware vSphere
- Proxmox VE
- Microsoft Hyper-V
Operating systems
- Linux
- Ubuntu
- RHEL
- Windows Server
DevOps and containers
- Docker
- Kubernetes
- Terraform
- Ansible
- GitLab CI
- GitHub Actions
- Jenkins
Backup and recovery
- Veeam
- NetBackup
How it fits together
The stack we cover
A request passes through every one of these layers before it reaches your application. A fault at any of them looks the same to your users.
Simplified. Your environment may combine layers, or skip them entirely — an audit maps what you actually run.
Method
When infrastructure breaks, we find the cause.
Troubleshooting is evidence-driven. We gather what the system is actually reporting before changing anything, and we say plainly when the evidence does not settle the question.
Evidence we work from
Logs
Metrics
Configuration
Network state
Service status
Hardware health
Dependencies
Recent changes
Incident
The reported symptom, when it started, and what changed around it.
Collect evidence
Logs, metrics, configuration, network state, service status and hardware health.
Check dependencies
What the failing component relies on — DNS, storage, identity, upstream services.
Identify cause
Narrow to the most likely cause the evidence supports, and say what is still uncertain.
Safe remediation
A change with a rollback path. Where appropriate, a backup or snapshot first.
Verify
Confirm the behaviour is actually fixed, not just quiet.
Document
What happened, what was changed, and what to watch. Written down and handed over.
Not every incident resolves to a single root cause, and some causes cannot be proven after the fact. Where that happens we say so, and focus on reducing the chance of a repeat.
Assessment
Infrastructure health check
A structured review of your infrastructure to identify reliability, configuration, backup, monitoring and operational risks — before they turn into an incident.
ServersVirtualizationCloudDNSBackupsMonitoringNetworkingSecurity configurationCapacity
Request an infrastructure assessment
Scope and cost confirmed before any work starts.
Per incident
What happens after you submit a request
This is the path a single support request takes. Longer engagements start with an audit instead.
Submit issue
You describe the problem, the environment and the impact.
Initial assessment
We review the environment and whatever evidence is available.
Investigation
An engineer investigates the affected infrastructure.
Remediation
Appropriate changes are made, with a rollback path where possible.
Verification
System behaviour is validated after the change.
Resolution and notes
You receive the outcome and the relevant notes.
Trust
Safe infrastructure access
Giving an outside engineer access to production is a real risk. These are the practices we hold ourselves to. They are working practices, not a certification.
- —Least-privilege access. We ask for the narrowest access that lets the work happen, and for it to be revoked afterwards.
- —Credentials handled through your password manager or vault. Not email, not chat.
- —Change approval before anything that affects production, with the expected impact stated first.
- —Backup or snapshot before a major change, where the platform allows it.
- —Controlled remote access — named accounts, no shared logins, session details recorded.
- —Written record of what was changed, when, and by whom, so your own audit can follow it.
We do not currently hold ISO, SOC 2, PCI or any other security accreditation, and do not claim to.
About
Enterprise habits, at the size you actually need
The working practices come from running Linux and virtualization infrastructure inside large enterprise environments. Change control, documented runbooks, tested restores.
We look under the symptom
A restart clears the ticket. Finding why it needed restarting is the part that stops it happening next month.
You keep the documentation
Runbooks, diagrams and change notes are written for your team to use without us. No lock-in through obscurity.
Direct access to the engineer
You talk to the person doing the work, not to a queue that summarises it for them.
4+ yrsEnterprise Linux and virtualization experience
15 minEscalation response for production outages
24x7Monitoring with human escalation, not just alerts
100%Restores verified before we call a backup done
Response times apply to retainer clients. Scope is agreed in writing before work starts.
Selected infrastructure work
Case studies coming soon. We will publish work here only with the client's permission and with real detail — problem, environment, investigation, resolution and outcome.
Resources
Infrastructure resources
Notes on troubleshooting servers, DNS, virtualization, cloud and backup — written from work we actually do.
Retainers
Support plans
Fixed monthly retainers, no per-ticket billing. Project work and migrations are quoted separately against a defined scope.
Essential
Business hours cover
For teams with one or two servers and no in-house sysadmin.
₹20,000 / month
- Monday to Saturday, 10:00–19:00 IST
- Response within 4 business hours
- Patching, backups and monitoring
- Email and ticket support
Growth — most chosen
Extended cover
For production workloads that customers depend on.
₹25,000 / month
- Extended hours plus weekend on-call
- Response within 1 hour, 15 min for production outages
- Cloud and virtualization administration
- DNS, SSL and mail deliverability managed
- Monthly review call and written report
Enterprise
24x7 on-call managed
For multi-site infrastructure and compliance requirements.
₹30,000 / month
- Round-the-clock on-call rotation
- Written SLA agreed before work starts
- On-site visits in Surat and Mumbai
- DR drills and audit support
- Named account engineer
Response times apply to retainer clients. Scope is agreed in writing before work starts. Plans exclude hardware, licences and third-party subscriptions.
Ways to work with us
Something broken, or something you want reviewed before it breaks.
Not every engagement needs a retainer. Pick whichever fits.
Get technical support
Incident support
One problem, investigated and resolved. Scoped when you submit the request.
Monthly retainer
Ongoing cover for an agreed set of systems, on one of the plans above.
Project work
Migrations, builds, audits and upgrades, quoted against a defined scope.
Contact
Submit a support request
Tell us what is happening, what environment it is happening in, and what changed recently. An engineer reads it, not a sales form.
Phone+91 9226719687
WhatsApp+91 9226719687
LocationSurat and Mumbai, remote pan-India
HoursMon-Sat 10:00-19:00 IST, 24x7 on-call for retainer clients
Contact details above are placeholders until confirmed.
Support request received.
CM-0000
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