Physical server support
Bare metal build, storage, firmware and out-of-band management — plus the diagnosis when a box stops responding.
Who this is for: Anyone running their own hardware in a rack or a comms room, with no one on site who is comfortable opening it.
What we support
Hardware, racks and the parts nobody wants to touch.
Included
Work covered under this service, whether as a one-off request or on retainer.
- Server build, racking, cabling, and firmware or BIOS updates
- RAID configuration, degraded array recovery, disk replacement and storage expansion
- iDRAC, iLO and IPMI out-of-band management setup and access hardening
- Operating system install, partitioning and post-install baseline
- Backup jobs, restore validation and recovery testing with Veeam or NetBackup
Common problems
If any of these sound familiar, this is the right service to raise a request against.
Server unreachable — no SSH, no console, unclear whether it is powered
Degraded or failed RAID array, or a rebuild that will not complete
Machine reboots on its own with nothing obvious in the logs
Disk full, or storage that filled up faster than expected
Backup job reports success but the restore does not work
What troubleshooting includes
Evidence we gather before proposing a change. What is available varies by environment.
- —Out-of-band console, power state, POST and hardware event logs
- —Controller status, SMART data, and disk and array health
- —Kernel ring buffer, system journal and last-boot records
- —Firmware and driver versions against known issues
How an engagement runs
The same path every support request follows, regardless of which service it lands under.
Submit issue
You describe the problem, the environment and the impact.
Initial assessment
We review the environment and whatever evidence is available.
Investigation
An engineer investigates the affected infrastructure.
Remediation
Appropriate changes are made, with a rollback path where possible.
Verification
System behaviour is validated after the change.
Resolution and notes
You receive the outcome and the relevant notes.
Raise a request against physical server support.
Describe the environment and the symptom. Pricing is confirmed in writing before any work starts.
Get technical supportRelated services
Problems rarely stay in one layer. These are the services most often opened alongside physical server support.