DevOps support
Build, release and container platforms — set up, kept running, and debugged when a deployment stops working.
Who this is for: Teams shipping regularly whose pipeline or cluster has started failing, and who have no dedicated platform engineer.
What we support
Pipelines that ship without babysitting.
Included
Work covered under this service, whether as a one-off request or on retainer.
- CI/CD build and release pipelines on GitLab CI, GitHub Actions or Jenkins
- Container image builds, registries and runtime configuration
- Kubernetes cluster setup, upgrades, ingress, storage and RBAC
- Infrastructure as code with Terraform and Ansible, including state and drift
- Monitoring and alerting with Prometheus, Grafana or Zabbix
Common problems
If any of these sound familiar, this is the right service to raise a request against.
Deployment fails partway and leaves the environment in a mixed state
Pipeline passes locally but fails in CI, or fails only on some runners
Pods stuck in CrashLoopBackOff, Pending or ImagePullBackOff
Terraform plan shows drift nobody can explain
Alerts firing constantly, so real incidents get missed
What troubleshooting includes
Evidence we gather before proposing a change. What is available varies by environment.
- —Pipeline and runner logs, exit codes, and the last change that passed
- —Container image layers, entrypoint and environment differences
- —Cluster events, resource requests and limits, node conditions
- —State files, provider versions and manual changes made outside code
How an engagement runs
The same path every support request follows, regardless of which service it lands under.
Submit issue
You describe the problem, the environment and the impact.
Initial assessment
We review the environment and whatever evidence is available.
Investigation
An engineer investigates the affected infrastructure.
Remediation
Appropriate changes are made, with a rollback path where possible.
Verification
System behaviour is validated after the change.
Resolution and notes
You receive the outcome and the relevant notes.
Raise a request against devops support.
Describe the environment and the symptom. Pricing is confirmed in writing before any work starts.
Get technical supportRelated services
Problems rarely stay in one layer. These are the services most often opened alongside devops support.