Microsoft Azure support
Azure compute, networking and Entra ID administration, with hybrid Windows environments in mind.
Who this is for: Organisations with hybrid Windows environments running workloads in Azure alongside on-premises Active Directory.
What we support
Azure infrastructure and identity.
Included
Work covered under this service, whether as a one-off request or on retainer.
- Subscription and resource group structure, tagging and policy
- Virtual machines, managed disks and availability configuration
- VNet design, NSGs, peering, VPN gateway and hybrid connectivity
- Entra ID, role assignments and conditional access basics
- Azure Backup, Site Recovery and restore validation
Common problems
If any of these sound familiar, this is the right service to raise a request against.
VM unreachable after an NSG or route change
Role assignment does not grant the access it appears to
Hybrid identity or domain join failing intermittently
Storage account access errors between services
Costs concentrated in a resource nobody recognises
What troubleshooting includes
Evidence we gather before proposing a change. What is available varies by environment.
- —NSG effective rules and effective routes for the interface
- —Activity log around the change window
- —Role assignment inheritance across scopes
- —Azure Monitor metrics and diagnostic settings
How an engagement runs
The same path every support request follows, regardless of which service it lands under.
Submit issue
You describe the problem, the environment and the impact.
Initial assessment
We review the environment and whatever evidence is available.
Investigation
An engineer investigates the affected infrastructure.
Remediation
Appropriate changes are made, with a rollback path where possible.
Verification
System behaviour is validated after the change.
Resolution and notes
You receive the outcome and the relevant notes.
Raise a request against microsoft azure support.
Describe the environment and the symptom. Pricing is confirmed in writing before any work starts.
Get technical supportRelated services
Problems rarely stay in one layer. These are the services most often opened alongside microsoft azure support.