AWS support
Day-to-day AWS administration and troubleshooting, with attention to access control and cost.
Who this is for: Teams whose AWS environment grew organically and now needs someone who can read flow logs and IAM policy evaluation.
What we support
EC2, VPC, IAM and the rest.
Included
Work covered under this service, whether as a one-off request or on retainer.
- Account structure, organisational units and baseline guardrails
- EC2, EBS, S3 and RDS provisioning, sizing and lifecycle
- VPC design — subnets, routing, security groups, NAT and VPN
- IAM roles and policies, key rotation and least-privilege review
- CloudWatch metrics, logs and alarms wired to real escalation
Common problems
If any of these sound familiar, this is the right service to raise a request against.
EC2 instance unreachable after a network or security group change
AccessDenied errors that differ between console, CLI and service roles
RDS running out of storage or connections under load
Unexpected cost increase in a specific service or region
Snapshots and backups configured without a tested restore path
What troubleshooting includes
Evidence we gather before proposing a change. What is available varies by environment.
- —VPC flow logs, route tables and security group evaluation
- —CloudTrail events around the time the behaviour changed
- —IAM policy simulation and effective permission chain
- —Cost and usage report grouped by service and tag
How an engagement runs
The same path every support request follows, regardless of which service it lands under.
Submit issue
You describe the problem, the environment and the impact.
Initial assessment
We review the environment and whatever evidence is available.
Investigation
An engineer investigates the affected infrastructure.
Remediation
Appropriate changes are made, with a rollback path where possible.
Verification
System behaviour is validated after the change.
Resolution and notes
You receive the outcome and the relevant notes.
Raise a request against aws support.
Describe the environment and the symptom. Pricing is confirmed in writing before any work starts.
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